Shipping & Returns
Orders over $150 inclusive of GST are delivered freight free.
Your shipping rates will be calculated based on the products you buy and the quantity you buy. These will be calculated and shown to you before checkout.
Orders are dispatched by courier and can only be delivered to a valid physical address in New Zealand. Please note we are unable to deliver goods to a PO Box address.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the next business day.
No deliveries can be made on weekends and Public Holidays
The shipping rate will be calculated based on the items and their quantity in your cart. This is shown to your before you checkout.
|Auckland and Greater Auckland||3-5 working days|
|North Island||4-6 working days|
|South Island||5-7 working days|
|Rural||Please allow an additional 2 working days|
Should you not receive your order within the suggested delivery schedule, please email your order confirmation to email@example.com
Special Delivery Instructions
Should you have a special delivery instruction, please enter the relevant information in “Notes” when completing your order. Please ensure that you also include your contact details should the courier driver need to contact you.
Acceptance of Delivery
By signing the courier consignment note, you are accepting that the product has been received by you in good condition.
BEFORE signing the consignment note, please either inspect the goods or sign the consignment note “Subject to Check”.
Goods Delivered Damaged or Lost in Transit
Should you receive goods damaged in transit please notify us within seven days of receipt.
Please leave the goods in the damaged packaging as they were delivered. This will assist with any claims.
Should you not receive your goods within the delivery schedule please email us at firstname.lastname@example.org. Please have your order confirmation on hand as the reference.
Delivery of Incorrect Product
In the unfortunate event that you are sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge.
Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.
Return and Refund Policy
We will meet our obligation under the Consumer’s Guarantee Act 1993.
Should you receive a product that is of a poor quality or defective please allow us the opportunity to replace the product or substitute it with a better product at our cost.
Refund Procedure for Unavailable Items
In the event that an item is unavailable but paid for at the time of ordering, our Customer Services team will contact you to arrange a refund for that item. Refunds are made using the original payment method and back to the account from which payment was originally made.
Incorrect Product Ordered
If you order a product in error, a refund will be honored for the product provided it is returned to us within 14 days of receipt, along with the original invoice in a resalable condition, that is, unopened with packaging intact in original condition.
Returned goods that are received damaged will not be considered for a refund.
Please take care to package the product well and return it to:
666 Great South Road,
Central Park Building 10 Level 3,
Penrose, Auckland 1061,
The refund will be for the original amount paid for the product exclusive of freight costs and will be issued within seven working days from the date of receipt. Refunds are made using the original payment method and back to the account from which payment was originally made.